FAQ

Can you provide a trial ride?

 Sorry ,we can't

How to measure the size bike that suits me?

 We have written recommended sizes on each product detail page, but it may be different due to the difference between the arm length and leg length of some people, so it is recommended that you measure against the bracket size table.Recommended measurement method: multiply the inner thigh length by 0.67. For specific size requirements, please refer to the frame size drawing on the product page.

 Can your bike be customized?

 NO,We are sorry that we don’t offer customized service, because it is complete bike designed and tested by engineer, to make sure the function and the safety of the bike,our bike are massive production ,we can't get the parts to do customize service

 

Can I replace the parts?

The brakes cannot be replaced.we can make 50mm RIM instead the 88mm height.But I am sorry that we don’t offer customized service of crank set and freewheel, because it is complete bike designed and tested by engineer, to make sure the function and the safety of the bike,our bike are massive production,all the parts are massive supply by SHIMANO,SRAM,so we can't get the parts to do customize service

Payment

What are the payment methods?

Paypal and pingpong credit cards

How to pay?

 Our website is SSL protected so your data are encrypted and safe.

Our website is also monitored 24 hours a day / 365 days a year by antivirus protection softwares.

We truly care about you and all of your personal informations, that’s why they are protected accurately.

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log in to your PayPal account or use Credit Card Express;
2.enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;
NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

How to use your discount code?

We currently have a limited discount of $15 for the entire bike, the discount code is 15,This is the step

Is your website secure? Is my personal information safe?

Yes, most definitely. We process payments securely using a trusted credit card processor and all of our data is hosted on secure servers. Our website is PCI Compliant and SSL certified in order to protect your data.

 SHIPPING

How about the shipping time and VAT tax ?

Here are detailed logistics policies and tax policies

 

How to check my order?

click check order

What is your return warranty policy?

The warranty on frame is two years and the accessories are six months. If you have any questions during use, you can contact us at any time. We will provide you with a solution within 48 hours.
All of our accessories are directly supplied by Shimano, none of them are fake. Please refer to our return policy for details

Do you provide invoices

Yes,we do

 How to assemble a bicycle?

Our bicycles are 90% pre-assembled ,The Hard Tail Mountain Bike almost done pre-assemble packing before shipping. Designed for Cycling Enthusiasts and Professional Entry-level Riders.You can click SAVA User Manuals our link to watch youtube video instruction