Shipping Policy

1.Bikes ship from :

Locations:
a. Shipping from the US warehouse can only be sent to the US (Except Hawaii, and Puerto Rico).
b. Shipping from European warehouses can only be sent to European countries
c. Shipped from Chinese factory, can be shipped to the world

Shipping Time &Shipping Way&Shipping fee

Some bike ship from China :

Notice:After we received your order. It usually takes 6-8 working days for production, assembly, debug, packing, and sent out 

USA :Free Shipping. About 6-8 working days

Shipping Way:By SF/UPS/DHL/FEDEX/TNT,EMS air express

Tax: Free

 

CA:Free Shipping.About 10-15 working days

Shipping Way:By SF/UPS/DHL/FEDEX/TNT,EMS air express

Tax :About 90-120 CAD,buyer pay

 

Mexico:Free Shipping .About 10-15 working days,

Shipping Way:By DHL/TNT/FEDEX/UPS air express

Tax:buyer pay

 

EU Countries:Shipping fee:$200 .About 12-18 working days,

Shipping Way:By /DPD/UPS/DHL air express,

Tax :Free

 

AU:Shipping fee:$200.About 15-25 working days,

Shipping Way:By EMS/Zoom2 Dedicated logisitcs 

Tax :Free

 

UK:Shipping fee:$200 .About 12-18 working days,

Shipping Way:By DPD/Royal Mail air express

Tax :Buyer pay

 

South America: Shipping fee $480 .About 20-30 working days,

Shipping Way:By DHL/UPS/FedEx

Tax：Buyer pay

 

Asia:Free Shipping.About 6-12 working dyas,

Shipping Way:By SF/EMS,Dedicated logistitcs，

Tax  :Free

 

Africa:Shipping fee:$250 About 20-35 working days,

Shipping Way:By Dedicated logistics,

Tax :buyer pay

 

Some bikes ship from US warehouse:

Available Countries:USA

Shipping fee:Free

Shipping Time:About 3-5 working days

Tax :Free

  

Some bikes ship from EU warehouse:

Available Countries:Austria,Belgium,Czech Republic,Poland,Portugal,Romania,Serbia,Denmark,Slovakia,Slovenia,Spain,Sweden,Switzerland,Turkey,Finland,France,Greece,Hungary,Italy,Norway,Netherl

Shipping fee: Free 

Shipping Way:DPD About 3-7 workding days

Tax:Free

 

About SAVA power surfboard shipping:

Notice:When we receive your order, we will produce, assemble and debug, this process takes 7-15 days,The transportation time is just a reference, and the delivery may be delayed in case of force majeure,We are preparing surfboards to overseas warehouses in the United States and overseas warehouses in Europe, and the expected arrival time will be faster

 

About bicycle accessories (little goods) shipping:

Free shipping worldwide

Shipping time:

USA,CA,Mexico,Asia,UK :About 7-15 days

EU,Africa,South America:About 15-20 days

 

2.Order Tracking

You track your order and shipping & handling information on your account if you have registered one on https://savadeck-bike.com. If you haven't registered on our site, you can also track your order here with your tracking number. For more shipping information, send an email to info@savadeck-bike.com. We will get back to you in 24 hours. 

3. Change of delivery address

Before shipment

Free of charge

After shipping

Sorry we were unable to change the address for you

4.Claim For A Lost Package

If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.