SAVA TWO-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
This limited warranty applies only to the original owner of SAVA bike and is not transferable to subsequent owners. Warranty registration is not required.
Your purchase includes the following warranty.
SAVA Bike 2-Year Warranty
All SAVA bikes carry a two(2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship(all free accessories are not covered).
SAVA will replace any component that is defective or damaged in materials and/or workmanship(including the damage in the processing of shipment).
SAVA shall be in the sole discretion to determine whether damage or defect of SAVA bike or covered component is under this limited warranty.
If you believe your SAVA bike has a warranty issue, we suggest that you first contact us at firstname.lastname@example.org as there is a proper solution for your problem.
SAVA will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.
2: Shipping Damage Claims
In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact email@example.com and provide us with photos or videos.
All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.
NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the bike.
SAVA frames are under warranty for a period of two years from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty but labor charges for frame replacement are not covered.
SAVA reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of SAVA
Frame issues that are not covered under this warranty include but are not limited to:
Paint fade, scratches, impact marks
Non-reversible modification (drilling/welding)
Chainguard mounts to the frame if applicable
During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
No cash reimbursement will be made.
This limited warranty does not cover:
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
Scratches, dents and cosmetic damage, unless caused by SAVA;
Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
Ordinary wear and tear;
Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by SAVA with the products;
Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
PARTS & COMPONENTS
Original SAVA parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered.
The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.
This limited warranty does not cover:
1.Damage resulting from normal wear and tear(not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by SAVA. Parts not covered include but are not limited to:
1.1 Brake Pads
1.6 Chain Rings
1.8 Crank set
1.9 Corrosion on electrical components is not covered by the warranty.
1.10 Damage or deterioration of the surface finish,