Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted or deduct the return shipping fee (if applicable)
- Product with obvious signs of use, which affect for reselling
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Due to buyer's personal reason, return, for example, where else is cheaper.
- Free returns are not provided for second-hand products after sale, and no returns are provided for more than 7 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
About Sign For
- When the package arrives, please check whether the product is obviously damaged and whether the outer packaging is damaged. Please provide photos and contact our customer service as soon as possible.
To return your product, you could contact our customer servicers by email: email@example.com
To return your product to our Europe Warehouse, please contact our customer servicers by email: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Applicable for buyer's personal reasons return, please contact us before returning)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.