Return&Refund Policy

1.Cancel order:

Before shipment:

Free order cancellation, if the customer ordered the wrong model and wants to place a new order, there will be no handling fee for the original order cancellation.

Customers are required to email SAVA's Customer Service Team regarding any order cancellations. Once the order cancellation request is approved, SAVA will email the customer a cancellation notification email.

After Shipment:

Order cannot be canceled

If a customer requests to cancel an order after the bicycle has already been shipped, we will attempt to intercept the package. If the interception is unsuccessful and the customer receives the bicycle, they will need to return the package at their own expense.

Here’s the detailed process:

Package Interception:

Upon receiving a cancellation request, we will make every effort to intercept the bicycle before it reaches the customer.

If the interception is successful, the customer will receive a full refund once the bicycle is returned to us.

Return Process (If Interception Fails):

If the bicycle is delivered to the customer, the customer will be responsible for returning the package to us.

The bicycle must be in its original condition, unused, and in the original packaging with all accessories and documentation included.

The customer will bear the cost of return shipping.

Refund:

Once we receive and inspect the returned bicycle, we will process the refund within 7-10 business days.

The refund will be issued to the original payment method used for the purchase, minus any applicable restocking or handling fees.

 

2. Order modification

 

Before shipment:
Modify orders for free 

Change of Address: No charge fee.

Replacements another model:No handling fee

After shipment:

We cannot modify an order after the customer has received it.

3. Easy Exchanges and Returns

Exchange:

NOTE: To be eligible for an exchange or return, the bike must be unused, free from dirt, dust or any odor of any kind, and in the same packaging and condition as when you received it.

Bicycles sold in our store are eligible for return and exchange only if they are not unpacked, not installed and debugged, well packed and complete with accessories (not affecting the second sale). Non-quality problems return shipping costs need to be self-care. It is recommended to choose a high-quality courier back to ensure that the goods are intact (due to packing or logistics caused by damage to the goods), or can not handle the return or exchange, please understand.

If the customer want to change another bike model that total amount is significantly lower than the original order, We will refund the difference in price,If the price of the replacement bike is higher than the previous order price, then we will charge the difference in price.

Return:

14-Days Free Returns:

Our policy is valid for 14 days. If it has been more than  14 days since shipment, unfortunately we cannot offer you a refund or exchange.

NOTE: To be eligible for an exchange or return, the bike must be unused, free from dirt, dust or any odor of any kind, and in the same packaging and condition as when you received it.

In order for us to better understand the problem and solve it effectively, photos and/or videos are needed as evidence, please send to our email: info@savadeck-bike.com, we will send you the return label after confirmation

Note: If the customer returns the goods by himself, we need to confirm before processing, otherwise we will reject the package.

The following situations will be considered normal and the free replacement or refund policy does not apply,

a. The outer packaging is slightly damaged.
b.Minor scratches or peeling paint on the product.
c. Damage to parts or wearing parts after excessive use.
d. Parts or consumable parts are damaged after being used for a certain period of time or for a certain number of times.

If your bike is still under warranty, we will send you a suitable replacement part free of charge, see our warranty policy for details

Non-returnable items include, but are not limited to:

1) Bicycle accessories
2) Used bicycles,clearance sale bikes
3) used items

Return Address:

US warehouse return address: Kate Yu+JSW039  ,1830 Norris Road ,Bakersfield ,California ,93308,US

European warehouse return address: Staré Hradište 187, Sava Bicycles Sp. z o.o., Staré Hradište, Stare Hradište 533 52 CZ

Restocking Fee

Product(s) expressing significant signs of use, wear, or visible damage, may be subject to a restocking fee. Depending on the severity of damage to the bicycle, SAVA may charge up to 20% of the stated MSRP of the product. The restocking fee will be deducted from the final refund amount. If a restocking fee is assessed, customers will have the option of repossessing their returned bike at the cost of shipping.

4.Refunds (if applicable)

In some cases, only a partial refund or less return shipping (if applicable):

a. Any item not in its original condition, damaged or missing parts is not our fault
b. Return due to the buyer's personal reasons, such as where to go for a cheaper price.

Once your return has been received and inspected, we will send you an email informing you that we have received your returned item. We will also notify you that the refund has been approved.
If you are approved, your refund will be processed and will be automatically issued to your credit card or original form of payment within a certain number of days..