Guide ·dec. 20, 2024

SAVA Worry-Free Purchase: Shipping Insurance for Your Peace of Mind

At SAVA, we are committed to providing the best shopping experience for every customer. To ensure your new bike is fully protected during shipping, we offer the "Worry-Free Purchase" shipping insurance service.

Why Choose SAVA bike Shipping Insurance?

1.Comprehensive Protection: Regardless of the value of your order, our shipping insurance provides comprehensive protection for your bike. From the factory to your doorstep, we ensure your bike is safe from any damage during transit.
2.Peace of Mind: With shipping insurance, you can rest assured. If any issues arise during shipping, we will handle them, ensuring you incur no losses.
3.Fast Claims Process: If your bike is damaged during shipping, our claims process is simple and quick. Just provide the necessary proof, and we will promptly address the issue and offer a solution.

How to Purchase Shipping Insurance?

When placing your order, you can choose to add the shipping insurance service. For a small fee, you can enjoy a worry-free shopping experience.

How to make a claim？

Way1 :Email entry (directly jump to login)
After you purchase this bicycle transportation insurance service, you will receive this worry free purchase email. Click the button in the email to enter

Way2 ：Log in to worry free purchase. When logging in, you need to fill in the email address when placing the order and the order ID

Select the situation of your package, whether it is damaged, delayed, or lost

Claim information

Damaged goods: photos of the outer and inner packaging that prove the damage, as well as photos of the damaged goods
Lost goods:
a. If the logistics order shows that the goods are lost, the claim will be made directly
b. When the logistics order shows that the goods have been delivered but the customer has not actually received them, any of the following proofs must be provided:
1.Police certificate
2.Related on-site video evidence
3.Proof of loss provided by the logistics company
4.Written documents provided by other qualified personnel

Delayed delivery of goods: No claim information is required, Seel will automatically determine the claim based on the logistics order number

At SAVA, we not only offer high-quality carbon fiber bikes but also strive to provide the best service. Choose our shipping insurance for a worry-free shopping experience. Visit our website now to learn more and place your order!