Shipping Policy

🇺🇸 1. Shipping from USA Warehouse (West Coast)

• Ship to: United States mainland only (NOT available to Puerto Rico, Hawaii, Alaska & other remote areas)
• Shipping Time: 5–7 business days
• Shipping Cost: Free Shipping
  

Shipping Note: If your bike is out of stock in the US warehouse, it will be shipped from our China factory by default. Delivery may take longer, and we will notify you via email if applicable

🌍 2. Shipping from China Factory (Global Delivery)

Order Processing Time

United States

• SF International Express (Fully Trackable): 12–15 days | Free Shipping + Duty Free
• Air Shipping (No First-Leg Tracking) [Di2 Bikes]: 20–25 days | Free Shipping + Duty Free
• Remote Areas (Puerto Rico, Hawaii, Alaska): 10–15 days | $150 Shipping Fee | Duties Not Included

Mexico

Europe

• United Kingdom: 25–30 days | Free Shipping | Duty Included (No First-Leg Tracking)
• Denmark, Finland, Greece, Luxembourg, Malta, Portugal, Slovakia, Sweden, Croatia, Bulgaria: 20–25 days | Free Shipping | Duty Included (No First-Leg Tracking)
• Norway, Switzerland, |Air Express| 7–10 days |$150shipping fee | Duties Not Included

Oceania

• Australia: 8–12 days | Free Shipping | Duty Included
• New Zealand, Fiji: 8–12 days | $150 Shipping Fee | Duties Not Included

Middle East

Asia

• Japan, South Korea, Malaysia: 5–7 days | Free Shipping | Duty Included
• Philippines, Singapore: 5–7 days | $100 Shipping Fee | Duties Not Included
• China (Taiwan, Hong Kong, Macao): 3–5 days | Free Shipping | Duty Included
• India: 30–45 days | $200 Shipping Fee | Duties Not Included

Other Regions

• Russia, Belarus: 35–40 days | Free Shipping | Duty Included
• South Africa: 35–45 days | $300 Shipping Fee | Duties Not Included
• South America (Argentina, Brazil, Chile, Peru): 30–35 days | $200 Shipping Fee | Duties Not Included

Important Notes

• All shipping times are estimates and not guaranteed (may be affected by customs, weather or other unforeseen factors).
• Duties & Taxes: If marked "Duty Included", we cover all duties and taxes; otherwise, they are the buyer’s responsibility.
• For special products or remote areas not listed, additional surcharges may apply.