For international air shipments, tracking may not update during flight transit. Once the package arrives in your country and clears customs, tracking will resume with detailed updates.

Duties and taxes are determined by your country's customs authority based on the declared value of the bike. Rates typically range from 5-20% depending on your location. For prepaid regions (USA, UK, EU, Australia), SAVA covers these costs.

Production time is fixed to ensure quality. However, we use express shipping (DHL/UPS/FedEx) for most regions to minimize transit time. Contact us before ordering if you have specific deadline requirements.

Customs delays are beyond our control but are usually resolved within 3-5 business days. If your package is held for more than 7 days, contact us and we'll assist in communicating with the carrier and customs authority.

Bikes are shipped 85% assembled to ensure safe transit. You'll need to install the front wheel, handlebars, pedals, and saddle. We provide detailed assembly guides and video tutorials. Basic tools are required.

You can purchase shipping insurance on the order page to protect your package.We recommend insurance for high-value bikes.